Terms of Service

Arrival and settlement support service for Working Holiday in Australia. Last updated: July 2026.

Please read and accept these terms before paying. By ticking the acceptance box at checkout and completing your purchase, you confirm that you have read, understood and fully accepted this document, including the monthly Kangaroland Membership described in clause 5.

1. Parties

On one side, Landing Australia (trading name), a service operated by Kangaroland International FZ-LLC, a free-zone company incorporated in the United Arab Emirates, holding licence no. 47030560 issued by the Ras Al Khaimah Economic Zone Authority (RAKEZ), with registered address at VUET2257, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates; with an operational office in Melbourne (Australia) and contact email contacto@kangaroland.com (the "Provider").

On the other side, the person who purchases the service and provides their details at checkout (the "Client").

2. Purpose and nature of the service

The Provider delivers an arrival, settlement and support service for people travelling to Australia on a Working Holiday (subclass 417) or Work and Holiday (subclass 462) visa.

What this service is NOT: the Provider is NOT a registered migration agent and does NOT lodge, process or guarantee visas. The application and grant of any visa depend solely on the Australian Government's Department of Home Affairs. Visa information is general; the Client must verify it at immi.homeaffairs.gov.au.

3. The packs

Pack	Price	Includes
WH Starter	from AUD 249	100% online pack — digital content only: online pre-departure session and personal checklist; insurance comparison; city guide; online guides to TFN, bank, SIM and transport; Australian CV template; and access to the private community for 30 days. Does NOT include in-person services (airport pickup, accommodation, in-person errands, etc.).
WH Landing	from AUD 599	Everything in Starter; airport pickup and transfer; verified first accommodation; SIM activation and bank help; guided TFN application; CV review and job-search plan; WhatsApp support (30 days).
WH Premium Work & Settle	from AUD 1,200	Everything in Landing; help arranging your health insurance (insurance is NOT included — see clause 7); 7 nights of initial accommodation; 90-day support via WhatsApp; 2 employability sessions + LinkedIn; job route by sector and access to the employer directory; one (1) free session with a partner tax advisor who speaks English and Spanish.

Pack prices are charged in the currency shown on your country's landing page (GBP, EUR or AUD). Your bank may apply foreign-exchange fees outside the Provider's control.

4. Price, payment and support period

The price is the one shown for the chosen pack and is paid in advance via the secure payment gateway (Stripe).
The support period is 90 days from payment for the Premium pack, and 30 days for the Starter and Landing packs.
Digital content (guides, directory, checklist) is personal and non-transferable and delivered through the Client's private area.

5. Kangaroland Membership (monthly subscription)

Important — this contract includes a recurring paid subscription. When you purchase the Starter or Landing pack, you are simultaneously enrolled in the Kangaroland Membership, which gives you continued access to the private area, the community and WhatsApp support.

Price: 24.99 per month, in the same currency as your pack (GBP or EUR depending on your country).
First period free, included in your initial purchase price: the first 30 days are 100% waived. The first 24.99 charge is taken on day 30 after purchasing the pack, and monthly thereafter.
Automatic monthly renewal, indefinitely, until you cancel.
Cancellation (no penalty, anytime): you can cancel (i) yourself, instantly, from the Customer Portal (link available in your private area); or (ii) by emailing admin@kangaroland.com with your name, surname, contact phone and sign-up email. Cancellation takes effect at the end of the current monthly period; already-started periods are not refunded.
Right of withdrawal (EU/UK): you have 14 calendar days to withdraw from the subscription. If you request the immediate start of the service —consent you give by accepting these terms and completing payment—, you lose the withdrawal right over the part already provided.
Your payment method is securely stored with Stripe, with 3D Secure authentication at sign-up, for recurring charges.

6. Optional visa application help service (AUD 200)

Optionally and separately from the packs, you may purchase a Working Holiday visa application help service for AUD 200 (one-off). It consists of a team member assisting you while you prepare and submit your application to the Department of Home Affairs.

Important — limits of this service: this is an application-support service; the Provider is NOT a registered migration agent. It is your sole responsibility to check that you meet the visa requirements before applying. The Provider is not responsible for your eligibility, nor for the approval or refusal of the visa, which are decisions solely of the Australian Government. This service does not include the official visa fee, which you pay directly to the Government.

7. Important clarifications on scope

Health/travel insurance: NOT included in any pack. The service consists of advising and helping the Client compare and arrange suitable insurance; the policy is taken out and paid by the Client directly with the insurer.
Initial accommodation: in the Landing pack it is verified first accommodation; in the Premium pack it is 7 nights. It is not permanent accommodation.
Support: the 90-day (Premium) and 30-day (Landing) support is provided via WhatsApp, within reasonable hours.
Tax advisor: the Premium pack includes one (1) free session with a partner tax advisor (English/Spanish). Any further tax filing or representation is not included and would be arranged separately, directly with that advisor.
Airport pickup, TFN, bank and SIM: the Provider guides and assists with these; the Client completes them with the relevant bodies/providers (ATO, bank, carrier).

8. No guarantees

The Provider supplies the means and the support but does not guarantee: the grant of any visa; obtaining a job or a given wage; meeting the second- or third-year requirements; or permanent accommodation. Outcomes depend on factors outside the Provider's control (Australian Government, employers, the market, the Client).

9. Client obligations

Provide true, complete and up-to-date information (name, email, phone).
Hold a valid visa and comply with its conditions; the Provider is not responsible for the Client's decisions that breach the law or their visa conditions.
Not reproduce, share or distribute the private-area content (personal and non-transferable).

10. Cancellation and refunds

As this is a digital, immediately-delivered service: if the Client requests cancellation before the Provider has begun delivering the service and before accessing the private-area content, the amount paid will be refunded less non-recoverable payment-gateway fees. Once access to the private area is activated or delivery has begun, the content is deemed delivered and the amount is non-refundable. (EU/UK consumers: the 14-day right of withdrawal may not apply to digital content/services already started with your express consent, which you give by accepting these terms and completing payment.)

Cancellation of the Kangaroland Membership (monthly subscription) is governed by clause 5.

11. Liability

To the maximum extent permitted by applicable law, the Provider's liability is limited to the amount paid for the pack. The Provider is not liable for indirect damages or for the acts of third parties (airlines, landlords, employers, insurers, public bodies).

12. Data protection

The Provider processes the Client's data to deliver the service and manage the contractual relationship, in accordance with applicable law (UK/EU GDPR and/or the Australian Privacy Act). The Client may exercise their rights of access, rectification and erasure by writing to contacto@kangaroland.com.

13. Intellectual property

The guides, employer directory, materials and private-area content are the Provider's property and licensed for the Client's personal use. Reproduction, copying or distribution is prohibited.

14. Governing law

This contract is governed by the laws of the United Arab Emirates (Ras Al Khaimah), the Provider's seat, without prejudice to any mandatory consumer-protection rules applicable in the Client's country of residence. The parties will seek to resolve any dispute amicably before resorting to the competent courts or mechanisms.

15. Acceptance

The Client confirms they have read and accepted these terms —including the subscription in clause 5— by ticking the relevant box at checkout and completing the purchase. Questions beforehand: contacto@kangaroland.com · WhatsApp +61 482 084 699.